Privacy Policy

Last Updated: June 25, 2026

Welcome to Acculab (acculab.co.za). We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase our laboratory equipment, or interact with our services, in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We may collect and process the following types of personal information:

  • Identity Data: Name, surname, company name, and registration details (for business-to-business transactions).

  • Contact Data: Email address, telephone number, WhatsApp number (+27 (0)66 326 5805), and delivery/physical address.

  • Transaction Data: Details about products you have enquired about or purchased from our catalog, including quotes and invoices.

  • Technical and Usage Data: IP address, browser type, location data, and information about how you use our website, collected via cookies and tracking technologies (such as the Meta Pixel).

2. How We Collect Your Data

We collect data through various methods, including:

  • Direct Interactions: When you fill out forms on our website, request a quote, email us at info@acculab.co.za, call us at +27 (0)87 188 8149, or message us via WhatsApp.

  • Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment and browsing patterns using cookies.

  • Third Parties: We utilize advertising and analytics platforms, such as Meta (Facebook Ads), to optimize our marketing and reach laboratory professionals.

3. How We Use Your Information

Acculab processes your personal information for lawful purposes only, including:

  • To process orders, deliver laboratory instruments, and generate requested quotes.

  • To provide efficient communication and responsive customer support.

  • To comply with legal, tax, and regulatory obligations in South Africa.

  • To improve our website functionality, product range, and service delivery.

  • To serve relevant advertisements via advertising platforms (like Meta) based on your interest in our products.

4. Data Security

We have put in place appropriate, industry-standard technical and organizational security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way. We restrict access to your personal data to employees and third-party service providers who have a legitimate business need to know.

5. Sharing of Personal Information

We do not sell your personal data. We may share your information only with trusted third parties strictly necessary to conduct our business operations:

  • Delivery Partners: Courier and logistics services to ensure your laboratory equipment is delivered securely.

  • Advertising & Analytics Partners: Service providers like Meta and Google to track website performance and deliver targeted promotions.

  • Legal Requirements: Where required by law, court order, or regulatory authorities.

6. Your Legal Rights (Under POPIA)

As a user in South Africa, you have the right to:

  • Request access to the personal data we hold about you.

  • Request the correction or updating of any inaccurate or outdated data.

  • Object to the processing of your data for direct marketing purposes.

  • Request the deletion or destruction of your personal data, subject to legal or contractual retention requirements.

7. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your legal rights regarding your personal data, please contact our information officer at:

  • Email: info@acculab.co.za

  • Tel: +27 (0)87 188 8149

  • WhatsApp: +27 (0)66 326 5805

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